The following Academy Policies and Procedures shall govern the administration of all courses offered by SECURITY RESOURCES Training Academy, Inc. (“SECURITY RESOURCES Training Academy,” “SECURITY RESOURCES,” “The Academy,” “Academy,” “SRTA”)
Course Registration, including Online Registration, to any SECURITY RESOURCES Training Academy, Inc. course(s) is/are an explicit acceptance of this Academy Policies and Procedures AND Student has read, and agreed-to, this Academy Policies and Procedures PRIOR to Registration completion.
No oral, and/or written representation, by any registrar, instructors, employees, and/or thirty-parties shall supersede the written Academy Policies and Procedures of SECURITY RESOURCES Training Academy, Inc.
1.00 Tuition, Tuition-Refund, Tuition-Credit, and Cancellation Policy:
No Tuition-Refunds are given on, or after, the first day of any course.
All requests for tuition refunds MUST be made at, or before, 11:59:59pm/23:59:59 Hours BEFORE 12:00:00am/0000 Hours of the first day of any course.
All tuition refund requests must be in writing to our email at: [email protected] AND/OR to our Live-Chat/Help-Desk system on our website at: SecurityResourcesAcademy.com.
Live-Chat/Help-Desk after-business-hours is available 24-hours/7-days a week.
For any courses that include books and/or other course materials, these materials must be returned in brand – new and saleable condition (no writing, highlighting, and/or any other damage).
If materials are not returned in a brand – new and saleable condition, the cost of said materials will be deducted from any Tuition-Refund.
2.00 Force Majure, e.g. Hurricane/Tropical Storm, Pandemics, Floods, Etc. Policy:
Force Majeure – or vis major – meaning “superior force,” also known as cas fortuit or casus fortuitus “chance occurrence, unavoidable accident”, is a common clause describing extraordinary event or circumstance beyond the control of the parties, such as a war, strike, riot, crime, plague, and/or an event described by the legal term “Act-of-God,” prevents one, or both, parties from fulfilling their obligations under a contract.
In the event of Force Majure, SECURITY RESOURCES Training Academy, Inc. management will monitor such events, and make decisions regarding cancellation/rescheduling-of-classes on a case-by-case basis.
In-the-event of a class cancellation, all efforts will be made to quickly reschedule classes as time and classroom space permit. It is not always possible to schedule makeup classes on the same days and times as the classes that are canceled.
No Tuition-Refund will be given.
3.00 Cram Courses:
All cram course sales are final.
No Tuition-Refunds are given after the student receives course materials.
SECURITY RESOURCES Training Academy Inc. does not charge a cancellation fee if you need to cancel or re-schedule prior to the start of class.
Tuition on Cram courses is valid for one-year from the date of purchase.
4.00 Bookstore and Related Retail Items:
No returns or refunds on bookstore purchases including: books, videos, CDs, DVDs, calculators, flashcards, etc, and/or Retail items.
All sales are final.
If an item is defective must be handled with the specific manufacturer.
A check returned by students’ bank for any reason, will incur a service charge.
5.00 Order/Purchase-of Self-Defense Products:
There are Federal, State, and Local restrictions in some jurisdictions prohibiting the possession or use of weapons, even for self-defense.
As such, SECURITY RESOURCES Training Academy, Inc, may not be able to sell any products in violation thereof.
It is the responsibility of you, the Student/Buyer, not SECURITY RESOURCES Training Academy, Inc., to understand your Federal, state, and/or Local laws and regulations before placing an order or purchase.
By placing an order, you, the Student/Buyer represents that you do not reside in a location where our products are restricted from manufacture, sale, shipment, purchase, and/or possession.
If you, the Student/Buyer, are unsure of your state’s laws and regulations pertaining to any product you want to order, you must consult Local, State, and/or Federal authorities to be certain you are not violating any laws and/or regulations.
The Student/Buyer expressly agrees to indemnify, hold harmless, and defend SECURITY RESOURCES Training Academy, Inc. for all claims and legal actions resulting directly or indirectly from the purchase, shipment, ownership, possession, and/or use of the item in compliance and/or violation of Federal, State, and/or Local laws and/or regulations.
6.00 Student Use-of-Force: Non-Lethal and/or Lethal:
Student Use-of-Force, BOTH Non-Lethal and/or Lethal use, is the responsibility of the Student outside-the-classroom.
Any action(s)/inaction(s), and/or consequences of Students Use-of-Force is ultimately the responsibility of the Student, including, but not limited-to:
Death to self and/or others; great bodily harm to self and/or others; destruction of Private and/or Public Property; illegal Use-of-Force; and/or any resulting Civil Litigation Charges and/or Criminal Litigation Charges.
Student agrees to hold harmless, any Civil and/or Criminal liability arising from Students Use-of-Force against SECURITY RESOURCES Training Academy, Inc. their Owner(s), their Shareholder(s), their Principal(s), their Executive Leadership & Management, their Instructor(s), their Employee(s), Independent Contractor(s), and/or Third Party(ies) Providers.
Furthermore, Student agrees that SECURITY RESOURCES Training Academy, Inc. their Owner(s), their Shareholder(s), their Principal(s), their Executive Leadership & Management, their Instructor(s), their Employee(s), Independent Contractor(s), and/or Third Party(ies) Providers is/are NOT responsible for Students Use-of-Force.
The Student expressly agrees to indemnify, hold harmless, and/or defend SECURITY RESOURCES Training Academy for all claims and/or legal actions resulting directly and/or indirectly from Student Use-of-Force.
7.00 Certifications and/or Governmental License(s) Denials and/or Disqualifications:
SECURITY RESOURCES Training Academy, Inc. provides education, testing, certification, and training for Security Enforcement Industry and Civilian Self-Defense.
We cannot guarantee the Student any government, and/or organizational, issuance of any government/organizational issued license, permits, and/or certifications.
It is the Students responsibility to determine if they, the Student, meet any government/organizational “Minimal Requirements” needed for and. and all, license, permits, and/or certifications.
8.00 Social-Political Issues Discussions, Debates, Etc.:
SECURITY RESOURCES Training Academy, Inc. is a staunch supporter of the Second Amendment of the United States of America Constitution.
For all intents, and purposes, our instruction will be as factual, as possible, minimizing any political socio-political opinions, arguments, and/or debates.
And as such, there will be no political opinions, arguments, and/or debates, during classroom time, or at any time, by anyone, at any SECURITY RESOURCES Training Academy, Inc. location.
9.00 No Guarantee-of-Employment:
SECURITY RESOURCES Training Academy, Inc. cannot guarantee employment of any student.
Student understands that SECURITY RESOURCES Training Academy, Inc. does not, and cannot, guarantee explicitly, and/or implicitly, any guarantee-of-employment.
10.00 Study-Buddy Program:
A 10% Study-Buddy Program discount will apply for any group of five, or more, students that register at the same time for the same pre-license class.
BOTH students MUST be Pre–Registered and Tuition must be paid IN-FULL prior to the start-of-class.
No retroactive discounts will be given, and no Study-Buddy discounts will be honored on the start date of-the-class.
SECURITY RESOURCES Training Academy, Inc. reserves Right to continue/not continue this Program at Academy’s discretion.
11.00 Coupons, Discounts, Etc:
Any student registering with a referral card or discount coupon must be pre-registered and paid in full at least 24 hours prior to the start of the class to receive the discount.
The card must be presented during the initial registration.
No retroactive discounts will be given, and no discounts will be honored on the start date of the class.
SECURITY RESOURCES Training Academy, Inc. does not accept and/or honor coupons, or discount codes, that are not specifically authorized and published by SECURITY RESOURCES Training Academy, Inc. (e.g. online coupon-sites).
SECURITY RESOURCES Training Academy, Inc. reserves Right to continue/not continue coupons/discounts at Academy’s discretion.
12.00 NSF Check Charges:
An NSF fee, maximum allowable by law, shall be charged for all returned checks.
The student is responsible for all payments, regardless of who pays for the class (e.g. company or relative).
13.00 Intra-Academy Transfer Policy:
Students cannot arbitrarily switch back-and-forth between schools, classes, and/or crams without the prior written authorization from the Director or Administrator.
Instructors cannot authorize transfers.
Students who switch schools for crams, classes, and/or exams without prior written authorization may find themselves bumped from class as seating priority is given to those who attended class at each location.
Students switching from one program to another (e.g.: online class-to-student on-site class) may be charged a transfer fee if the transfer is permitted.
14.00 Electronic Fund Transfers (EFT):
The Electronic Fund Transfer from your account will usually occur within 24 hours, which is faster than a check is normally processed. Therefore, make sure there are sufficient funds available in your checking account when you send us your check.
If the EFT cannot be completed because of insufficient funds, we may try to make the transfer an additional time.
The Electronic Fund Transfer from your account will be on the account statement you receive from your financial institution.
Please note that the transfer may be in a different place on your statement than the place where your checks normally appear. For example, it may appear under “other withdrawals” or “other transactions.”
You will not receive your original check back from your financial institution.
For security reasons, we may keep or will destroy your original check, but we will keep a scanned image copy of the check for record keeping purposes.
15.00 Tuition-Fees:
Tuition covers class fees and one set of materials (if included in Tuition).
Tuition must be paid in full prior to the start of any class.
Certain classes may require additional materials that are not included in the course Tuition.
Please check with staff regarding what is and/or is not included with each class.
Tuition is valid for the specific program the student signed up for, and for a specific time period.
SECURITY RESOURCES Training Academy, Inc. may consider transferring tuition to another program, provided the request would meet refund guidelines.
Students who do not complete courses within the allotted time will be required to pay the current tuition, minus a prior student discount to continue.
16.00 Material Updates:
From time-to-time course materials will be updated and changed.
For courses that include materials, SECURITY RESOURCES Training Academy, Inc. will provide the student with one set of materials.
If the materials are later updated, or revised, it is the student’s responsibility to pay for upgraded materials.
17.00 Deposits:
Partial deposits will be honored for one year from the date the deposit was made.
During the one-year period deposits may only be transferred to another student or another class provided the student has not attended any class sessions and provided that SECURITY RESOURCES Training Academy, Inc. is notified in writing as to the student’s intentions.
SECURITY RESOURCES Training Academy, Inc. has the sole right and discretion to approve, or disapprove, of any deposit transfer.
18.00 Repeats/Retakes:
Students’ who fail an exam, may be subject to government-mandated exam/exam retake rules, dependent on course taken.
For courses not subject-to government mandated exam/retake exam rules, if a student fails the initial-exam, a Retake fee may be imposed.
If Student fails retake exam, he or she must repeat the entire course before being eligible to retest.
19.00 Review Students:
Review students are students who have passed the end-of-course exam but wish to further review prior to the state exam, if applicable.
20.00 Cram Courses:
Students must pre-register for all cram courses and are expected to complete all cram materials prior to attending the cram.
Crams are intended for those who have completed their class and are preparing for the exam.
Students can only register for one cram-at-a-time.
21.00 ID Badges:
Students may be issued an ID that is your “PASS-to-CLASS”.
ID must be always worn when in SECURITY RESOURCES Training Academy, Inc. facility, including attending classes and/or doing business with the office.
ID’s will be checked prior to admittance to all cram courses.
Admittance and all administrative work (including notary, pass-slips etc.) will be denied to any student who cannot show a valid and current ID.
There may be a fee assessed to replace lost ID’S.
22.00 Cell Phones/Mobile Devices:
Cell phone/mobile devices usage is discouraged inside SECURITY RESOURCES Training Academy, Inc. facilities, due to the noise level created.
Please be courteous to other students and hold conversations outside of the facility.
Cell phones/mobile devices must be turned off, or in silent mode, while in class.
Repeat offending students may be asked to leave class and will not be permitted back in with their phones/device.
23.00 Laptop Computers:
Laptops are permitted in class provided they are being used for note taking purposes and are not distracting to surrounding students.
Students with laptops may be asked to sit in specific areas.
Anyone found to be using a computer in any manner deemed inappropriate by the Administration and/or Instructor will not be permitted to further use the computer in class.
24.00 Recording Devices:
Recording devices (including tape recorders, digital recorders, cameras, camera phones, video recorders, etc.) are not permitted to be used in class or online.
25.00 Absences:
Governmental Jurisdictions limits the amount of time students are allowed to miss. Instructors will explain this Policy in class, if/when applicable
For non-Governmental Jurisdiction mandated courses, SECURITY RESOURCES Training Academy, Inc. will determine Absences Policies.
Instructors will explain this Policy in class, if/when applicable.
Students missing more than the allowed time will be required to make up the time and material prior to testing.
26.00 Smoking:
Smoking of any type, including electronic smoking, is prohibited inside all SECURITY RESOURCES Training Academy, Inc. locations.
Students are permitted to smoke outside of the buildings, away from the building entrances.
27.00 Classroom comfort:
Classrooms are generally kept in the range of 73 – 75 degrees.
Instructors will adjust for overall class comfort.
Classroom temperatures may vary, please dress accordingly.
28.00 Neatness:
Students are asked to please replace chairs when leaving class and to place trash in the containers provided.
Please do not place chewing gum under our chairs.
Any students found to be vandalizing any SECURITY RESOURCES Training Academy, Inc. property will be dismissed from class, without a refund, and criminal and/or civil prosecution may be filed.
29.00 Questions:
The nature of the State required material and the time frame allowed, if mandated, requires that class be presented in a highly structured format.
Each instructor has his or her own specific policy on answering student questions which will be explained at the start-of-class.
30.00 Class Examinations:
Class exams are required to be administered under secure conditions.
Students are not permitted to use mobile devices, apps, phones, etc. during exams.
Students found cheating on an exam will be dismissed from class with no credit and no refund.
Any incidents of suspected dishonesty may be reported to the appropriate Governmental Jurisdiction.
31.00 Exam Review:
Class exams are utilized as an evaluation to determine whether or not a student is qualified to proceed to the State examination, if required
Class exams are not part of the learning process.
SECURITY RESOURCES Training Academy, Inc. does not review class exams with students.
32.00 Parking:
SECURITY RESOURCES Training Academy, Inc. is not responsible for items left in a students’ car, or for any towing charges if students have illegally parked.
Additionally, SECURITY RESOURCES Training Academy, Inc. will not reimburse students for any towing charges as a result of the student’s negligence.
Common sense dictates that personal items such as cellular phones, mobile devices, briefcases, purses, cameras, sunglasses, etc. should be properly secured and not be left in vehicles at-any-time.
Safety is always a concern, wherever you are.
As an added precaution, we recommend that you use the “Buddy System” when leaving school, especially at night.
33.00 Recruiting:
Unauthorized recruiting for employment opportunities is prohibited.
34.00 Study Aids and Products:
Throughout the course your instructor may mention/suggest different study aids and additional course offerings.
These products and courses are optional. They are designed to assist you in your studying and enhance your professional knowledge.
35.00 Lost and Found Items:
SECURITY RESOURCES Training Academy is not responsible for any items left in our facilities.
If you have lost an item, please check with the office.
Please label all of your belongings to make identification easier.
Please do not leave valuable items (purses, briefcases, wallets, cell phones, etc.) unattended-at-any-time.
36.00 Disruptive Students:
Administration and/or Instructors have the authority to dismiss any student that the Administrator and/or Instructor feels is disruptive and/or whose behavior may be detrimental to other students, at any time without a Tuition-Refund.
37.00 Pet/Service Animal Policy:
No pets of any kind are allowed in SECURITY RESOURCES Training Academy, Inc., classrooms, or other premises.
However, based on the Americans with Disabilities Act (ADA), “Service Animals” are not considered pets.
Service Animals are defined as dogs, or miniature horses, that are individually trained to do work, or perform, tasks for a person with a disability.
Examples of such work, or tasks, include, but not limited-to, guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties.
Service Animals are working animals, not pets.
The work, or task, a dog, or miniature horse, has been trained to provide must be directly related to the person’s disability.
Under the ADA, Service Animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices.
In-that-case, the individual must maintain control of the animal through voice, signal, and/or other effective controls.
Therapy Dogs (TDs), Emotional Support Animals (ESAs), or any other dog whose sole function is to provide comfort or emotional support do not qualify as Service Animals under the ADA and thus are not permitted on SECURITY RESOURCES Training Academy facilities.
As Per: http://www.ADA.gov/Service_Animals_2010.htm
38.00 Do-Not-Call Policy:
38.01 Policy Statement:
SECURITY RESOURCES Training Academy, Inc. will adhere to all applicable and enforceable federal and state laws and regulations governing outbound telephone calls for the protection of the privacy of telephone consumers.
SECURITY RESOURCES Training Academy, Inc. has implemented this Do-Not-Call Policy to provide the guidelines necessary to follow all applicable and enforceable federal and state Do-Not-Call laws.
If you have any questions about the applicability of this Do-Not-Call Policy to any operations at SECURITY RESOURCES Training Academy, Inc., please contact, in writing, our Governmental Compliance Department.
38.02 Purpose:
The federal government, through the Federal Communications Commission (“FCC”) and the Federal Trade Commission (“FTC”), and several states have enacted laws governing how companies contact consumers through use of the telephone.
These laws generally cover the following areas:
(a) Do-Not-Call Lists; (b) Do-Not-Call List Exceptions; (c) Company-Specific Do-Not-Call Lists; (d) Use of Automated or Predictive Dialers; (e) Use of Artificial or Prerecorded Voices; (f) Abandoned Calls; (g) Wireless Telephone Numbers; (h) Caller ID Requirements; (i) Time-of-Day Restrictions; (j) Sales and Upsell Disclosures; and (k) Facsimile Restrictions.
38.03 Procedures:
The following guidelines prepare SECURITY RESOURCES Training Academy, Inc. to follow applicable and enforceable federal and/or state Do-Not-Call laws.
Each governmental jurisdiction, however, may have certain laws that differ from these general policies.
To the extent that federal and state laws may change, SECURITY RESOURCES Training Academy, Inc. may change, revise and/or alter these guidelines.
Employees involved with activities affected by these guidelines will receive training to enable them to take actions consistent with these guidelines.
38.04 Do-Not-Call Lists:
The federal government, and several states, have adopted “Do-Not-Call” Lists that allow consumers to place their numbers on a list that prevents telephone solicitations, except in certain limited circumstances.
When necessary, SECURITY RESOURCES Training Academy, Inc. will subscribe to applicable federal and/or state Do-Not-Call Lists and will scrub the numbers against those applicable lists, subject-to applicable exceptions.
38.05 Do-Not-Call List Exceptions:
Most Do-Not-Call laws allow businesses and other entities to make telephone solicitations to certain consumers even though their number may appear on a Do-Not-Call list.
Generally, these exceptions apply to (1) businesses with an “Established Business Relationship” with the consumer; (2) a consumer who has specifically consented to allow the business to call him or her; (3) charitable organizations; and (4) political entities.
Given our business, the Established Business Relationship exception will apply most frequently to the activities we undertake for our clients.
SECURITY RESOURCES Training Academy, Inc. may contact consumers that fall within these exceptions, based on information received from each client.
38.06 Company-Specific Do-Not-Call Lists:
Do-Not-Call regulations allow a consumer to place his/her telephone number on a Company-Specific Do-Not-Call List that prohibits a business from contacting that consumer even if the consumer and the business have an Established Business Relationship.
Typically, a consumer’s Company Specific Do-Not-Call Request will become effective 30 days after the consumer makes the request.
SECURITY RESOURCES Training Academy, Inc. will honor Company-Specific Do-Not-Call Lists based on information provided by the consumer.
38.07 Use of Automated and/or Predictive Dialers:
These laws dictate when, and how, SECURITY RESOURCES Training Academy, Inc. may use automated and/or predictive dialers to call consumers.
SECURITY RESOURCES Training Academy, Inc. may/may not use automated and/or predictive dialers to place telephone solicitations.
Should this situation change, SECURITY RESOURCES Training Academy, Inc. will comply with FCC rules
38.08 Use of Artificial and/or Prerecorded Voices:
These laws dictate how and when SECURITY RESOURCES Training Academy, Inc. may use artificial and/or prerecorded voice services to call consumers.
SECURITY RESOURCES Training Academy, Inc. may/may not use automated and/or prerecorded voices to place telephone solicitations.
Should this situation change, SECURITY RESOURCES Training Academy, Inc. will comply with FCC rules.
38.09 Abandoned Calls:
Under the FCC’s rules, when using an automated and/or predictive dialer SECURITY RESOURCES Training Academy, Inc. cannot disconnect an unanswered telephone solicitation call, when using an automated and/or predictive dialer until either 15 seconds have elapsed after the first ring, or after four (4) rings.
The FCC classifies a telephone solicitation that does not meet these requirements as an “abandoned call”.
SECURITY RESOURCES Training Academy, Inc. may/may not use automated and/or predictive dialers to place telephone solicitations.
Should this situation change, SECURITY RESOURCES Training Academy, Inc. will comply with FCC rules regarding abandoned calls.
38.10 Wireless Telephone Numbers:
SECURITY RESOURCES Training Academy, Inc. will apply all FCC Do-Not-Call rules (for example, National Do-Not-Call Registry, Company Specific Do-Not-Call Lists) to wireless telephone numbers.
38.11 Caller ID Requirements:
SECURITY RESOURCES Training Academy, Inc. will not block Caller ID information.
In accordance with the FCC rules, SECURITY RESOURCES Training Academy, Inc. will transmit Caller ID information.
38.11 Time-of-Day Restrictions:
Representatives of SECURITY RESOURCES Training Academy, Inc. may/may not place telephone solicitation calls to a residential telephone number before 8:00 a.m. or after 9:00 p.m. Monday thru Saturday (local time at the residential telephone number location) Sunday 9:00am -9:00pm.
In making telephone solicitation calls to those states that have enacted applicable and enforceable time of day restrictions that are stricter than the FCC rules, SECURITY RESOURCES Training Academy, Inc. will follow the stricter guidelines.
38.12 Identification-of-Telephone Solicitation:
Persons representing SECURITY RESOURCES Training Academy, Inc. for purposes of telephone solicitations must clearly state the name of the organization, their name, the purpose of their call, and provide to the caller a telephone number through which SECURITY RESOURCES Training Academy, Inc. may be contacted.
38.13 Sales and/or Upsell Disclosures:
For all outbound calls that include a sales and/or an upsell component, SECURITY RESOURCES Training Academy, Inc. must provide required telemarketing disclosures prior to the sales communication.
These required disclosures include truthfully disclosing material information in a clear and conspicuous manner before a consumer pays for a good or service and obtaining the consumer’s express, verifiable authorization for payment.
38.14 Facsimile Restrictions:
SECURITY RESOURCES Training Academy, Inc. may/may not dial any telephone number for the purpose of determining whether the line is a facsimile and/or voice line.
SECURITY RESOURCES Training Academy, Inc. may/may not use facsimile machines, computers, and/or any other device to send “unsolicited advertisements” to any telephone facsimile machine.
38.15 Do-Not-Call Training:
SECURITY RESOURCES Training Academy, Inc., may, as we deem necessary, require employees directly involved in the placement of outbound telephone solicitations to undergo training on this Do-Not-Call Policy.
All inside sales and service personnel may be instructed in training sessions and/or by a supervisor to respond to clients who wish to be placed on the Do-Not-Call List.
All inside sales and/or service personnel may be required, after being trained in the procedures and the content of the guidelines, to sign an acknowledgement that they understand the guidelines and their importance.
38.16 Handling Do-Not-Call Questions:
During a telephone call with a customer, employees may encounter requests:
(a) for information about Do-Not-Call Legislation;
(b) to be placed on the National Do-Not-Call Registry;
(c) to be placed on a state Do-Not-Call List;
(d) to be placed on a Company-Specific Do-Not-Call List; or
(e) for a copy of GCPS Do-Not-Call Policy.
Please handle each of these requests in accordance with the procedures set out below:
If you receive a request from a consumer that does not fall within any of these categories, please contact SECURITY RESOURCES Training Academy, Inc. immediately.
Unless instructed otherwise by SECURITY RESOURCES Training Academy, Inc., please direct the customer to the FCC’s telephone number at:
1-888-225-5322 and/or the FCC’s website located at http://www.FCC.gov/cgb/DoNotCall/
Unless instructed otherwise by SECURITY RESOURCES Training Academy, Inc., please direct the customer to the FCC’s Do-Not-Call telephone number at:
1-888-382-1222 and/or the FCC’s website located at http://www.DoNotCall.gov.
You will United States Postal Service certified mail a print-out of email with said information to our Governmental Compliance Department at:
SECURITY RESOURCES Training Academy, Inc. c/o Governmental Compliance 13611 South Dixie Highway, 540, Palmetto Bay, Florida 33176
38.17 Written Policy:
These above guidelines serve as SECURITY RESOURCES Training Academy, Inc. written Do-Not-Call Policy, as required by the FCC Rules.
39.00 Dispute Resolution, Arbitration:
39.01 Application:
This Arbitration Agreement only applies to you if your country-of-residence, or establishment, is the United States.
If your country-of-residence, or establishment, is not the United States, and you nonetheless attempt to bring any legal claim against the Academy in the United States, this Arbitration Agreement will apply for determination of the threshold issue of whether this Section 39 applies to you, and all other threshold determinations, including residency, arbitrability, venue, and applicable law.
39.02 Overview of Dispute Resolution Process:
SECURITY RESOURCES Training Academy is committed to participating in a consumer-friendly dispute resolution process. To that end, these Terms provide for a two-part process for individuals to whom this Section 39.03 applies:
(1) an informal negotiation directly with SECURITY RESOURCES Training Academy’s authorized representative member(s) of Executive Leadership, Management, and Administration (described in paragraph 39.03, below), and if necessary.
(2) a binding arbitration administered by the American Arbitration Association (“AAA”).
You, and SECURITY RESOURCES Training Academy, each retain the right to seek resolution of the dispute in small claims court as an alternative to arbitration.
39.03 Mandatory Pre-Arbitration Dispute Resolution and Notification:
At least 30-days prior to initiating an arbitration, you, and SECURITY RESOURCES Training Academy, each agree to notify the other party of the dispute in writing and attempt in good faith to negotiate an informal resolution.
You must send your notice of dispute to SECURITY RESOURCES Training Academy, by certified mailing it, to SECURITY RESOURCES Training Academy Authorized Representative for service:
SECURITY RESOURCES Training Academy c/o Academy-Student Liaisons 13611 South Dixie Highway, 540, Palmetto Bay, Florida 33176.
SECURITY RESOURCES Training Academy will send its notice of dispute to the email address associated with your SECURITY RESOURCES Training Academy student account.
A notice of dispute must include: the party’s name and preferred contact information, a brief description of the dispute, and the relief sought.
If the parties are unable to resolve the dispute within the 30-day period, only then may either party commence arbitration by filing a written Demand for Arbitration (available at www.ADR.org) with the AAA and providing a copy to the other party as specified in the AAA Rules (available at www.ADR.org).
39.04 Agreement to Arbitrate:
You, and SECURITY RESOURCES Training Academy, mutually agree that any dispute, claim or controversy arising out of or relating to these Academy Policies & Procedures, Privacy Policies, Academy-Student Agreement, and/or the applicability, breach, termination, validity, enforcement, and/or interpretation thereof, or any use, or association with, SECURITY RESOURCES Training Academy, Services, and/or any Content (collectively, “Disputes”) will be settled by binding individual arbitration (the “Arbitration Agreement”).
If there is a dispute about whether this Arbitration Agreement can be enforced, or applies to our Dispute, you, and SECURITY RESOURCES Training Academy, agree that the arbitrator will decide that issue.
39.05 Exceptions to Arbitration Agreement:
You, and SECURITY RESOURCES Training Academy, each agree that the following causes of action and/or claims for relief are exceptions to the Arbitration Agreement and will be brought in a judicial proceeding in a court of competent jurisdiction (as defined by Section 39.01):
(i) any claim or cause of action alleging actual, or threatened, infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, and/or other intellectual property Rights;
(ii) any claim or cause of action seeking emergency injunctive relief based on exigent circumstances (e.g., imminent danger or commission of a crime, hacking, cyber-attack); or
(iii) a request for the remedy of public injunctive relief; or
(iv) any individual claim of sexual assault, or sexual harassment, arising from your association with SECURITY RESOURCES Training Academy.
You, and SECURITY RESOURCES Training Academy, agree that the remedy of public injunctive relief will proceed after the arbitration of all arbitrable claims, remedies, or causes of action, and will be stayed pending the outcome of the arbitration pursuant to section 3 of the Federal Arbitration Act.
39.06 Arbitration Rules and Governing Law:
This Arbitration Agreement evidences a transaction in interstate commerce and the Federal Arbitration Act governs all substantive and procedural interpretation and enforcement of this provision.
The arbitration will be administered by the arbitrator in accordance with the Consumer Arbitration Rules and/or other AAA arbitration rules determined to be applicable by the AAA (the “AAA Rules“) then in effect, except as modified here.
The AAA Rules are available at www.ADR.org. In order to initiate arbitration, a completed written demand (available at www.ADR.org) must be filed with the AAA and provided to the other party, as specified in the AAA rules.
39.07 Modification to AAA Rules – Arbitration Hearing/Location:
In order to make the arbitration most convenient to you, SECURITY RESOURCES Training Academy agrees that any required arbitration hearing may be conducted, at your option:
(a) in the U.S. County where you reside;
(b) in Miami-Dade County, Florida, U.S.A.;
(c) via phone or video conference.
If the amount in controversy is $5,000, or less, the parties agree to proceed solely on the submission of documents to the arbitrator.
39.08 Modification of AAA Rules – Attorney’s Fees and Costs:
Your arbitration fees, and your share of arbitrator compensation, shall be governed by the AAA Rules.
Either party may make a request that the arbitrator award attorneys’ fees, and costs, upon proving that the other party has asserted a claim, cross-claim, and/or defense that is groundless in fact, or law, brought in bad-faith or for the purpose of harassment, or is otherwise frivolous, as allowed by applicable law and the AAA Rules.
39.09 Arbitrator’s Decision:
The arbitrator’s decision will include the essential findings, and conclusions, upon which the arbitrator based the award.
Judgment on the arbitration award may be entered in any court with proper jurisdiction.
The arbitrator may award any relief allowed by law, or the AAA Rules, but declaratory, or injunctive, relief may be awarded only on an individual basis and only to the extent necessary to provide relief warranted by the claimant’s individual claim.
39.10 Jury Trial Waiver:
You, SECURITY RESOURCES Training Academy, acknowledge, and agree, that we are each waiving the Right to a trial by jury as to all arbitrable Disputes.
39.11 No Class Actions or Representative Proceedings:
You, and SECURITY RESOURCES Training Academy, acknowledge, and agree, that, to the fullest extent permitted by law, we are each waiving the right to participate as a plaintiff, or class member, in any purported class action lawsuit, class-wide arbitration, private attorney general action, and/or any other representative or consolidated proceeding.
Unless we agree in writing, the arbitrator may not consolidate more than one party’s claims and may not otherwise preside over any form of any class or representative proceeding.
If there is a final judicial determination that applicable law precludes enforcement of the waiver contained in this paragraph as to any claim, cause of action or requested remedy, then that claim, cause of action or requested remedy, and only that claim, cause of action or requested remedy, will be severed from this agreement to arbitrate and will be brought in a court of competent jurisdiction.
In-the-event that a claim, cause of action or requested remedy is severed pursuant to this paragraph, then you and we agree that the claims, causes of action or requested remedies that are not subject to arbitration will be stayed until all arbitrable claims, causes of action and requested remedies are resolved by the arbitrator.
39.12 Severability:
Except as provided in Section 23.11, in-the-event that any portion of this Arbitration Agreement is deemed illegal, or unenforceable, such provision will be severed and the remainder of the Arbitration Agreement will be given full force and effect.
39.13 Changes to Agreement to Arbitrate:
If SECURITY RESOURCES Training Academy changes this Section 39.00-39.14 after the date you last accepted these Arbitration Terms (or accepted any subsequent changes to these Arbitration Terms), you may reject that change by sending us written notice (including by email) within 30 days of the date the change is effective.
Rejecting a new change, however, does not revoke, or alter, your prior consent to any earlier agreements to arbitrate any Dispute between you and SECURITY RESOURCES Training Academy (or your prior consent to any subsequent changes thereto), which will remain in effect and enforceable as to any Dispute between you and SECURITY RESOURCES Training Academy.
39.14 Survival:
Except as provided in Section 39.12 and subject to Section 42.00, this Section 23.00-39.14 will survive any termination of these Arbitration Terms and will continue to apply even if you cease association with SECURITY RESOURCES Training Academy and/or terminate your SECURITY RESOURCES Training Academy student account.
40.00 Student Request-of Academy Policies and Procedures:
Any current, or past, SECURITY RESOURCES Training Academy, Inc. Student may request a copy-of-their signed, including electronically signed/acknowledged Academy Policies and Procedures by United States Post Office Certified-Mail.
41.00 Student Request-of Academy-Student Agreement and Contract:
Any current, or past, SECURITY RESOURCES Training Academy, Inc. Student may request a copy-of-their signed Academy-Student Agreement and Contract by United States Post Office Certified-Mail.
42.00 Unenforceable Provisions:
If any provision of this Academy Policies and Procedures is held unenforceable by a Court-of-Competent jurisdiction, all other provisions shall remain in full-force and effect.
If legally permitted, the unenforceable provision shall be replaced with an enforceable provision that as nearly as possible gives effect to the parties’ i
